Tell us what wasn’t right.
We take service concerns seriously. Share what happened and Ridgely will review it and contact you with the next step.
Step 1 of 9Saved on this device until you send it
Our operating targets.
During staffed hours:
- Service-concern acknowledgement
- Approximately 15 minutes where possible.
- Serious safety or security concerns
- Prioritized immediately once received.
- Recovery plan
- Same day where reasonably possible.
These are operating targets, not guaranteed response times.