Ridgely Reliability Guarantee — Terms

The Ridgely Reliability Guarantee is an additional service commitment. It does not reduce rights or remedies that cannot legally be waived.

• We show up.
• You know the price.
• You know who is coming.
• The work is done properly.
• If something is not right, we help make it right.

The Guarantee generally applies to paid Ridgely services where:

• The service was arranged through Ridgely
• The concern relates to the agreed scope
• Reasonable service conditions were followed, such as providing access
• The issue is reported within a reasonable time

For ordinary, visible workmanship concerns, please tell us within about 48 hours of completion, or of noticing the problem, where reasonably practical. It helps us look while the details are fresh.

Some problems can’t reasonably be discovered that quickly. The 48-hour request is a guideline for our service-recovery process; it does not take away rights you would otherwise have.

If we materially miss a confirmed arrival window for an eligible appointment without giving you reasonable advance notice, we will apply a $20 Ridgely Credit to your account.

The credit may not apply when the delay is caused by:

• Severe weather or road closures
• A delay caused by the customer
• A safety condition or emergency
• Another event outside our reasonable control

Even then, we will keep you informed.

After reviewing a concern, the fair outcome may be to:

• Fix the issue
• Re-service the work
• Assign a different professional
• Provide Ridgely Credit
• Give a partial or full refund
• Escalate to a claims or insurance process

Which option is right depends on what happened, so we don’t promise a specific remedy before we review it.

The Guarantee may not apply to issues caused mainly by:

• Conditions that existed before the service
• Normal wear
• A hidden structural defect
• Changes made to the work after we finished
• A defective product you supplied
• Work outside the approved scope
• Misuse
• Unsafe conditions
• Circumstances outside our reasonable control

These exclusions don’t override any legal right that cannot be waived.

If an Approved Provider or Licensed Partner did the work, start with Ridgely all the same. We coordinate the right recovery process so you don’t have to.