Your privacy matters.

Ridgely Home Services is operated by Ridgely Home Services, referred to in this policy as “Ridgely,” “we,” “us” or “our.” We provide home services in Prince Edward Island, Canada.

We collect information you give us and information needed to deliver the service you ask for. Depending on how you use Ridgely, this may include:

Where it is necessary for a service you have authorized, we may handle:

• Key identifiers
• Lockbox instructions
• Door and entry instructions
• Who is authorized to let us in

We collect only the access information needed to perform the authorized service, and we restrict who at Ridgely can see it.

We do not ask for access codes in our online quote form. We arrange access details directly once a visit is confirmed.

Payments may be handled by third-party payment processors. We do not intentionally store full payment-card numbers or card security codes in our ordinary customer records, and our website forms never ask for them.

Home Assist may involve practical household information and the family members or contacts you authorize us to speak with.

Ridgely Home Assist is a non-medical household service.

Please don’t share medical records, detailed diagnoses or other highly sensitive health information through our booking forms. If something practical matters for the visit, such as “please use the side door” or “knock loudly,” that is all we need.

We use personal information to run Ridgely and deliver what you ask for, including to:

• Prepare quotes, schedule visits and deliver the work
• Communicate about appointments and process payments
• Provide customer support and resolve concerns
• Administer Home+ memberships and Business Accounts
• Keep property and service history
• Coordinate Ridgely Approved Providers and Licensed Partners
• Manage safety, incidents, insurance and claims
• Prevent fraud, keep accounts and meet legal obligations
• Improve Ridgely

Separately, and only where you have agreed, we use your contact details for marketing. Marketing is never required to get a quote or receive service.

We seek consent in a way that fits how sensitive the information is, why we need it and what you would reasonably expect. Some information is necessary to provide a service you request; without an address, for example, we cannot visit.

Optional uses stay optional. These include marketing messages, non-essential analytics and any advertising technologies.

You can change your website choices at any time using Cookie Settings.

Service messages are about work you asked for: quote updates, appointment reminders, payment information, follow-up on a concern and membership administration. You will receive these while you have active business with us.

Marketing includes seasonal reminders, offers, Ridgely updates and relevant home-service promotions. We only send marketing if you opt in, and you can unsubscribe at any time using the link in any message or through our unsubscribe page. Unsubscribing from marketing does not stop service messages about an active job.

Depending on the service, we may share information with:

• Ridgely personnel who need it for their work
• Ridgely Approved Providers and Licensed Partners assigned to your service
• Payment, hosting, software, accounting and communications providers
• Analytics providers, only where your choices allow
• Insurers and legal advisers where necessary
• Authorities where the law requires it

We only disclose information reasonably necessary for the relevant purpose. We do not sell personal information.

When an independent Ridgely Approved Provider or Licensed Partner fulfils your service, they receive the information needed for that job, such as the address, scope and your contact preferences. They do not automatically receive unrelated customer history.

Some of our technology providers may store or process information outside Prince Edward Island or Canada. Where that happens, the information may be subject to the laws of those places. We assess service providers and apply reasonable safeguards.

We keep personal information only as long as reasonably needed for the service and customer relationship, accounting and tax, claims and insurance, safety, resolving disputes and meeting legal obligations.

After that, we securely delete it or anonymize it where appropriate.

We use reasonable safeguards appropriate to the information, including:

• Access controls and multi-factor authentication
• Encryption where appropriate
• Restricted access to sensitive details such as property access
• Secure payment processing
• Device security and provider confidentiality
• Monitoring and secure software practices

No security system can guarantee absolute protection.

We maintain procedures to identify, assess, contain, document and respond to privacy and security incidents. Where the law requires it, we notify affected people and the appropriate authorities.

You can ask to see the personal information we hold about you or ask us to correct it, subject to exceptions the law allows. You can also ask about, or complain about, how we handle your information.

When you contact us, tell us which applies:

• Access my information
• Correct my information
• Withdraw consent
• Privacy question
• Privacy complaint

You do not need to send identification with your first message. If a request involves your personal records, we will confirm your identity in a proportionate way before sharing anything.

Contact the Privacy Officer

If we change this policy, we will update the date and version at the top of the page. If a change materially affects how we use information you have already given us, we will tell you before it applies.