How can we help?
If something wasn’t right, we want to hear about it. Tell us what happened and a real person at Ridgely will review it.
Emergency? If anyone is in immediate danger, there’s a fire, serious injury or a crime in progress, call 911 first.
- Report a service concernSomething wasn’t right with a job — workmanship, timing, damage, access or conduct.Start a report
- Billing or pricing questionA charge looks different from your quote, or you have a payment question.Ask about billing
- Reliability GuaranteeSee what Ridgely commits to when something goes wrong, and how recovery works.Read the guarantee
Our operating targets.
During staffed hours:
- Service-concern acknowledgement
- Approximately 15 minutes where possible.
- Serious safety or security concerns
- Prioritized immediately once received.
- Recovery plan
- Same day where reasonably possible.
These are operating targets, not guaranteed response times.
Other ways to reach us
- (902) 916-8222
- support@ridgely.ca
- Privacy questions: privacy@ridgely.ca